Refund policy

Refund and Return Policy

Palkdot products are mounted on walls and loaded with a bike, so this policy separates two things: your legal right to change your mind, and our own extended return window on top of it.

For anything below, email shop@palkdot.com with your order number.

1. EU right of withdrawal — 14 days

If you are a consumer in the European Union, you may withdraw from your purchase within 14 days of receiving the item, without giving a reason.

Tell us within 14 days of delivery, by email. A clear statement is enough; you can also use the standard EU withdrawal form.
Send the item back within 14 days of telling us, to: Palkdot — Mikita Rusak Dev, Plac Hallera 5/22, 03-464 Warszawa, Poland.
You may unpack the item and handle it to check what it is and how it works, the same way you could in a shop. If it has been used beyond that — mounted, loaded with a bike, drilled, scratched, sanded, oiled or otherwise altered — we may reduce your refund by the value it has lost.
We refund the product price plus the cheapest standard outbound shipping we offer, within 14 days of receiving the item back or of your proof that you sent it, whichever comes first.
Return shipping is paid by you.

This section applies to EU consumers and nothing in the rest of this policy limits it.

2. Our 30-day return — unused items only

On top of the statutory right above, we accept returns for 30 days from delivery on items that have not been installed or used.

Condition required:

No drill marks, screw marks or mounting traces on the product.
No scratches, dents or pressure marks on the wood or acrylic.
No signs of a bike having been hung or stood on it.
Original packaging, product intact.
Wall plugs and screws do not matter — used, opened or missing hardware is fine and we do not need it back.

How it works:

Poland: we email you a free return label.
Outside Poland: you arrange and pay for the return. Use a tracked service — until the parcel reaches us, it travels at your risk.
Original shipping cost is not refunded under this window.
Items sent back without contacting us first are not accepted.

3. Made-to-order items

Products built to your specification — non-standard tint, custom length, custom leg configuration on the VOID stand — cannot be returned under either window unless they arrive faulty. We tell you before the order is confirmed when an item counts as made-to-order.

4. Gift cards

Gift cards are not returnable or refundable.

5. Damage, defects and wrong items

Inspect your parcel when it arrives. If something is broken, faulty, or not what you ordered, email us with photos of the item and of the outer packaging — courier claims are refused without them. For transport damage please write within 7 days if you can: that is what the carrier needs, not a deadline on your rights. Your statutory two-year protection in section 6 is not shortened or conditioned by it.

We cover return shipping from any country in these cases, and either replace the item or refund you in full.

6. Your statutory rights — 2 years

Separate from returns: for two years from delivery you are covered against manufacturing and material defects — cracked joints, delamination, a mount that fails under normal use.

Not covered: normal wear, damage from incorrect installation, mounting into a wall or fixing that cannot carry the load, overloading, and changes in the wood over time.

Beech is a natural material. Colour and grain vary from piece to piece, and wood darkens slightly with light over the years. That is not a defect — though it is a valid reason to return an item within the windows above.

7. Refunds

Refunds go back to the original payment method. Once we have received and inspected the item, we email you the outcome. The refund is issued within 14 days of approval; your bank or card issuer may need a few days more to post it.

If more than 15 business days have passed since we approved your refund and nothing has arrived, email us.

8. Exchanges

We do not process exchanges directly. Return the item you have and place a new order for the one you want — it is faster than waiting for a swap.

9. Uncollected or refused parcels

If a parcel returns to us because it was not collected or was refused at delivery, we refund the product price minus the shipping we actually paid in both directions.